Sherpa Shipping - Delivery Cancellation - For Marketplace Owners

Sherpa Shipping - Delivery Cancellation - For Marketplace Owners

Sherpa bookings can be cancelled up until they are picked up, however there are cancellation costs depending on what stage the booking is at. These are outlined in the Sherpa documentation here.

1. To cancel a shipment, go to the full delivery details (outlined above) and press Cancel:


2. You will be shown a pop-up and asked to choose a reason:


The reasons available are:

  • No longer needed

  • No driver available

  • Duplicate order

  • Driver late for pickup / delivery

  • Invalid job details

Press Submit and the cancellation should process, you'll be shown a message confirming this:


The delivery should now be cancelled

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