Refunds Management
Setting up Return Addresses for RMAs
As a Vendor or Marketplace Owner, you can set a return address for the RMAs if needed. NOTE: It is important to note that for Vendors to have access to this, you must allow them access via User Roles. 1. First, log into the back end of the ...
Setting up conditions, reasons and resolutions
Overview When a customer requests a refund in the RMA process (or if the request is made in the backend), then the customer can choose 3 of selections to add for the request for each product. Condition - The condition of the product Reason - The ...
Refunding items to a customer through the order view (as a Marketplace Owner)
Credit Memos allow the Marketplace Owner to provide a refund (directly or manually) back to the customer, provided the customer has paid for it and has been invoiced. With this particular scenario, for a variety of reasons, the entire order may need ...
Issuing a credit memo to an Approved RMA (as a Marketplace Owner) (Offline Refund Only)
Credit memos allow the Marketplace Owner to provide a refund (directly or manually) back to the customer, provided the customer has paid for it and has been invoiced. Note that this particular method of creating a credit memo from an RMA directly is ...
Managing RMAs (as a Vendor)
Customers (registered or guests) can request an RMA from the Marketplace. Vendors are generally in charge of the approval of these RMAs, however the Marketplace Owner is responsible for paying the customers back generally. This is only the case IF ...
Registered Customer Refund Request
If you aren't aware of the workflow, please check the link: Refunds / RMA Workflow Customer Requests a Refund In order for a customer to request a refund online, they will need to be signed in as a registered customer on the platform. Customers can ...
Setting up RMA workflow rules
This is typically required to set up when you are going through a standard RMA process as outlined here. Omnyfy automatically split the RMA by the different vendors - so this step will apply for when the vendor approves the RMA, as this will need to ...
Refunds / RMA Workflow
This process highlights the Refunds / RMA workflow. This is the default process where the Vendors are responsible for approving the products from the customers. The refund process involves all parties of the transaction generally, as each role has ...