Vendors are not receiving emails from the marketplace regarding orders
There are 3 things that can be checked.
- Vendor's Email Spam Folder: The first thing to confirm, is if there are other vendors receiving the e-mail. If so, then the vendor that did not receive it, may have it in their Spam folder. Sometimes, certain e-mail clients / systems can flag unrecognised domains as a security measure. Confirm with that vendor if they have anything in their Spam folder. If no vendors are receiving it, you can troubleshoot the next step.
- Marketplace Email Configuration: Please check Configuration > Vendor > Email Configuration. Ensure that it is configured to the correct status, and the sent from emails and templates are correct.
- Issues with cNames: If the issues are not resolved from the configuration, you may need to confirm if the cNames have been added correctly. This can be handled by your IT team if they are managing the domains, working alongside Omnyfy support if needed (for credentials).
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