Stripe is the general payment method used by Omnyfy, as this is integrated to manage and pay vendors immediately through the back end of the platform - however not all marketplaces or countries necessarily support this. The way around this, is to use the manual payout feature.

The manual payout feature allows you to mark a vendor's order as paid, and behaves similarly to how Stripe works. The main difference is that it just doesn't send any stripe API calls instead. The marketplace owner will still need to do the payout outside of the platform, using whichever payment gateway/method that the customer paid with (or whichever account they can use to pay the vendors - eg bank transfer or Paypal).

NOTE: You can also pay vendors who use Stripe as their payout type, with Manual Payouts too, if the customer did not pay for the products with a Stripe Payment Gateway. You cannot use Manual Payout for orders Paid with Stripe, to vendors who have Payout Type set to Stripe - these must be paid with Stripe.

It is important to note that if you wish to pay a vendor has a mixture of Stripe and Non-Stripe orders, you should perform Stripe payouts first, as the manual orders will still remain if Stripe cannot pay those out. If you perform the Manual Payouts first, then you cannot fulfill the Stripe payouts for the selected vendors for the orders that were ready to pay.

Paying a vendor with Manual Payouts

Prerequisite: The vendor will had to have their KYC approved - either by Stripe, or manually.

1. As a Marketplace Owner, go to Marketplace Management > Payout Management > Pending Payouts.
   
   
   

2. Review the necessary vendors that you would need to payout, to ensure that you are satisfied with the orders that will be paid. Take note of the Payment Methods column.
   
   

3. Select the vendors you would like to pay using the left tick box
   

   
   
   
   

4. Scroll to the top, and using the box on the upper left of the grid, select Actions > Process Manual Payouts.
   

   
   
   
   

5. A pop up will appear, simply select OK.
   

   
   
   
   

6. This will mark the orders as paid. You will now need to go to the respective payment method that the customer used (or alternate payment method) to transfer the funds outside of the platform.