Order Statuses Workflows
An order will undergo multiple status changes depending on where in the order process it is in, and if credit memos are required. The 5 statuses you mainly need to know are:
Order Status | Description |
Pending | This is the step from when the order is put through, to when it is paid. There are a number of different payment gateways that allow you to directly charge and invoice the customer (eg via Stripe with Credit Card payments) which will transition the order automatically to Processing. Other payment gateways will keep the order status in Pending if the customer needs to go through an external payment method (eg via Stripe with Digital Wallets or with Bank Transfers). |
On Hold | When the order is On Hold, this prevents the products from being shipped. Orders on Pending or Processing can be put On Hold in the back end by the Marketplace Owner by going to the Order Details view. Equally, any order that is On Hold can be reverted back to it's previous status. There is an Unhold prompt in the order detail view. |
Processing | This is the step in which the order will be in progress, after the customer has been invoiced. It will remain in this order status until all products / order line items have been shipped or credited. |
Completed | This is the step that concludes everything from the order. This is only available after all products / order line items have been shipped. If the order contains no shippable items, once the order has been invoiced, the order status will go straight to Completed. |
Closed | This is the step in which the full order was refunded back to the customer. The credit memo must be created by the marketplace owner. |
Cancelled | This step is only applicable if the order is cancelled, while the order is in Pending status. This means that the order has not yet been paid for. |
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