Creating and Managing Vendor Reviews

Creating and Managing Vendor Reviews

Vendor Reviews can help build trust in the marketplace and are displayed in each of the Vendor's pages as well as the product details page (ratings only).

Vendor Page - appears at the bottom of the Storefront (under the featured products):
 



Product Details Page - in the vendor tile (overall ratings only):


Leaving a vendor review as a registered customer

Customers that have purchased a product can leave a review for that particular vendor for that product, if they are a registered user on the platform.
    1. First, as a customer, you will need to ensure that you are signed in to the marketplace. You can do this during the checkout stage, or signing in at the front end.



    2. When signed in, navigate to your order that contains the product of the vendor you wish to review. There are 2 ways this can be achieved.

      From the user dropdown on the top right (select your name and choose My Orders)


      From the left navigation when in any of the account pages, select My Orders.


      You can then select your order and the details will appear on the right.

    3. Once the details of your order appear on the right, select Reviews from the links in the order details.



      From here you can select the vendor and the product you wish to review. In this case, you can select Review Vendor.

    4. A pop up will appear where you can then add the details of your review.



    5. After completing all the details you wish to add for the review, you can select Submit review.



      A prompt will appear at the top of the browser after the pop up window closes, to verify your submission.

    Checking your existing customer reviews

    If you have left any review for a vendor as a registered customer, you can see them all from your customer account.
    1. When signed in as a customer, you can use the customer account dropdown to navigate to My Reviews. 



      You may also use the left menu to navigate this under My Reviews.



    2. You will be able to see all your reviews (starting from your Product Reviews) appear on the right side. Then select Vendor Reviews.


    Managing Vendor Reviews as an Admin

    As a Marketplace Owner or Vendor Admin, you can manage all the vendor reviews available for the specific vendor in the back end of the platform. This includes approving any review prior to publicly displaying it on the front end.
    1. As a Marketplace Owner, log in to the platform admin.
    2. Navigate to Vendor Management > Reviews > Manage Vendor Reviews from the left menu.



    3. From here, you can see and select to edit any review that has been made. From the Action column on the far right, you can select Edit on any review.



    4. When in the detailed page for a review, you will be able to see all available fields to manage.



      Field
      Notes
      Vendor
      This will display the Vendor name and link (to the back end) to the vendor profile.
      Author
      This will display the registered customer and link (to the back end) to the customer's details.
      Summary Rating
      This is automatically calculated based on the average of the detailed ratings (see below).
      Detailed Rating
      This will display the rating the customer gave for that specific rating attribute (eg pricing, value).

      Rating fields can be managed in Vendor Management > Reviews > Vendor Ratings - this can only be managed by the Marketplace Owner.


      Status
      There are 3 statuses available:
      - Approved (This will display the review in the marketplace)
      - Pending (This is awaiting confirmation to be approved or not approved)
      - Not Approved (This review will not be available to see in the marketplace)
      Visibility
      This will allow you to select which store view to display the vendor review.
      Nickname
      Optional name that the customer provided
      Summary of Review
      This is the title of the review.
      Review
      This includes the detailed information provided by the customer for the review.

    5. When you have made any changes, you can simply choose to Save Review from the top right of the page.



      Approving pending reviews would simply from editing a vendor review and changing the status from Pending to Approved. Customers will be notified when approved.

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