Manage received Enquiries

Manage received Enquiries

Managing Enquiries

Both Marketplace Owners and Vendors can access the enquires received from customers on the Marketplace (with Vendors only being able to manage their own enquiries).
NOTE: There has been a menu restructure in Omnyfy Release v4.0.6, and some menu items from this guide may have moved. Please see the menu update in the release notes if you are on this release or later: View the Release Notes for Omnyfy v4.0.6

  1. Log in to Omnyfy Marketplace Backend as a Vendor or Marketplace Owner. On the Admin sidebar, go to Marketplace Management > Business and Location > Manage Enquiries


2. The list will contain all the enquiries of the vendor.



  • Enquiry ID – ID of the enquiry

  • Vendor – Name of the vendor who receives this enquiry

  • Product Name – If the enquiry is a general one for the vendor, display N/A; If the enquiry is for a specific product (sending from the product page), display the product name here.

  • Enquiry Date – Date and time of the enquiry

  • Sent By – Customer name

  • Email – Customer email address

  • Mobile – Customer mobile number

  • Company – Customer’s company name

  • Status – Status of the enquiry. If the enquiry hasn’t been replied by the vendor, show ‘New’. If the enquiry has already been replied by the vendor, show ‘Open’.

  • Action – You can view or delete the enquiry

Choose one, and on the right column called Action - click Select and View.

3. The details of the enquiry will be available. The Vendor can check all the information about the enquiry and the product, and send a reply to the customer.


4. When complete, click Action and choose one of the options: Complete, Reopen or Delete


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