Enquiry Emails Management Configuration
Marketplace Owners can determine whether to enable Enquiries from the configuration page where you can open by clicking on ‘Stores’ – ‘Configuration’ – ‘Make an enquiry’. By default, the module is disabled.
Enabling this module will add a ‘Make an enquiry’ tab in each vendor profile, so that vendors can control their enquiry settings.
Assigning Enquiry Emails
You can also assign email templates in the email notification setting, so that the template will be sent in the corresponding scenarios.
If the email is for vendors, the email will be sent by the site admin general contact email address. You can select the 'Email Copy to' emails separating email addresses by ';'.
If the email is for customers, you can select the sender's email address from 'Vendor email', 'General contact email' (site admin general contact email) or a 'custom email'.
The configuration has 3 email notification to be assigned:
Receive a new enquiry - Vendor
Receive a New Message - Vendor
Receive a New Message – Customer
Note: The email templates can be managed in 'Marketing’ – ‘Email Templates'.
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