Disabling Vendors on the Marketplace

There may be times where a Vendor is no longer required to be on the platform, so you may need to disable them to prevent them having access and appearing on the marketplace. There area few steps required, so here is the suggested order of steps to go through (depending on the nature of restrictions applied).

NOTE: There is currently no way to fully delete a vendor, as vendors are tied in with other tables in the database such as products, orders and payouts. There is a feature in our development roadmap for a Vendor Closure functionality that will simplify and automating the disabling of vendors by Marketplace Owners. This will be released later this year.

1. Disable the vendor users

First priority should be to disable the users of the vendor to prevent them having access to re-enable items or make changes to their account. Search for the vendor accounts (and sub-vendor accounts) from the admin under System > Permissions > Users.

NOTE: To find / edit Vendor Subvendors, you can find all Subvendors from the Vendor Management > Subvendor > Manage Subvendors. If you do not have a Vendor Management menu, you will find this in the Marketplace Management menu (only applicable for Omnyfy versions earlier than v4.0.6).

Select the admin user, and scroll down to This account is and select the dropdown to Inactive. You can verify if this user is assigned to the vendor with the Vendor field appearing below (based on the marketplace configuration to show vendors)

If you do not see the Vendor field in the user, check your configuration from Stores > Settings > Configuration > Omnyfy > User Permissions Configuration > User roles that can view vendor assigned to a user and ensure your user that you are logged in with has this selected.

Once they are inactive, select Save User from the top right.

2. Disable the vendor products

The next item that will need to be disabled would be the products (if applicable). This way, customers cannot accidentally purchase the products from the front end any more. From the admin area, navigate to Catalog > Inventory > Products. You can filter from the product grid to show only products from a specific vendor.

Input name of the Vendor in the Vendor Name field and select Apply Filters. This will then update the product grid to only products from that specific vendor matching the Vendor name.

Select all products from this filter by clicking on the tick box from the top left of the product grid in the table headers.

Once selected, use the Actions dropdown above the table to perform a bulk update, and select Change status > Disable.

This should disable all products from this vendor.

NOTE: You may need to perform a Reindex / Cache Clear as the front end of the marketplace may be cached.

NOTE: If the vendor is connected to Fuse (eg products sync is active), you will also need to disable the sync first before you disable all products (just in case the sync triggers and re-enable all products after you have disabled them already. You can do this in Omnyfy V4 from Marketplace Management > Fuse > Manage Store Connections. Find the Vendor row and from the right Actions column, choose Select > Map Data.

When the page loads, from the left Data Mapping menu, navigate to the Sync Settings tab and click on the Disable sync for store button.

You will then need to notify your Omnyfy Support Manager to then disable the store connection to prevent unnecessary billing to your account.

NOTE: If you are on Omnyfy V2, or do not see a Sync Settings tab, you can only contact your Omnyfy Support Manager to disable the store connection. This will then stop the sync. It is best to advise Omnyfy as soon as you have confirmation to close the Fuse Connection to prevent any delays and accidental ordering.

3. Disable the vendor profile

The last item to disable is the Vendor Profile. To do this, simply navigate to Vendor Management > Vendor > Manage Profile. Find the Vendor from the Vendor Grid and choose Edit from the table of that Vendor Row.

From here, in the Profile Information page, scroll down to Status and select Inactive. This will disable the vendor from appearing in the Vendor search or Vendor directory.

NOTE: If you have a Paid Vendor Subscription Plan, and this Vendor is subscribed to this plan, you will also need to cancel their subscription - or Stripe will continue to charge them while they are disabled. From the top menu of the Vendor Profile, select Cancel Subscription.

You can verify their subscription from the Vendor Subscription tab from the Vendor menu, and check if it is still active.

These are all the steps required to remove the vendor from the Marketplace Front End, and prevent further orders for this vendor and remove access from the vendor admin.

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